Delete your Riseveil account

Request deletion without the app

You do not need to install or open Riseveil to request deletion.

Email sierwench@gmail.com with the subject Riseveil account deletion. Send the request from the Google email address you connected to Riseveil and state that you want your Riseveil account deleted. If you cannot access that email address, contact us to discuss account-ownership verification.

This is a manual support request, not instant deletion. We will reply to verify ownership, explain any necessary next steps and the expected completion time, and confirm when deletion is complete. Sending a request does not by itself mean the account has been deleted.

Never send your Google password, authentication tokens, payment-card details, or a copy of your Journey save. We do not need them to process an account-deletion request.

What is deleted

Deletion removes your Riseveil Firebase Authentication account, including the account identifier, linked Google sign-in identity, and profile information held in that account. This deletes your Riseveil sign-in identity, not your Google Account. Connecting with Google again creates a new Riseveil account.

What remains separate

Your local Journey progress, focus history, Veil Shards, cosmetics and settings remain on your device. Riseveil does not currently upload or synchronize Journey data, and we cannot remotely erase that local data through an email request.

Journey Reset is a separate action that clears progression and Shard balance while preserving Shard-purchased cosmetics and settings. Android's app-storage controls or uninstalling the app remove local app data. Neither is required for account deletion.

Full Journey purchases and transaction records are managed separately by Google Play. Account deletion does not cancel or refund a purchase or erase Google's transaction records.

Deletion from Riseveil

In versions with account-deletion controls, open Profile → Settings → Google account → Delete Riseveil account and confirm. Google may ask you to verify the connected account first; then confirm deletion again. Disconnect only signs out and does not delete the account.

You can continue using Riseveil locally without connecting an account.

Request correspondence and retention

We use your deletion-request correspondence to verify ownership, handle your request and confirm the outcome. If information must be retained for a legal or security reason, we will explain the applicable reason and retention period in our response. Google may retain service or transaction records under its own policies; deleting the Firebase account is not a promise to erase all Google-held records.

Read the Privacy Policy or contact sierwench@gmail.com with questions.